Business Process Service
Help companies transform, optimize, and streamline their operations.
Customer Interactivity
Foundation of lasting relationships and brand loyalty.
Digital Social Media Marketing
Help brands connect with their audience, drive traffic, and generate quality leads.
Who We Are
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At "AMAPASAC", we are a leading Business Process Outsourcing (BPO) and customer support solutions provider, committed to helping businesses deliver exceptional customer experiences. Founded with a vision to redefine service excellence, we partner with global clients across industries to provide scalable, efficient, and personalized customer interactions 24/7.
With a strong team of skilled professionals, cutting-edge technology, and a client-first approach, we specialize in Inbound & Outbound Call Support, Email Management, Live Chat Support, Technical Assistance, and Back Office Services.
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- Our Motto: “From Query to Solution.”
Services
We offer a comprehensive suite of customer support and BPO services designed to help businesses improve customer satisfaction, optimize operations, and reduce costs. Whether you're a startup or an enterprise, our flexible and scalable solutions are tailored to meet your specific needs.
Inbound Call Center
Deliver excellent customer service with our 24/7 inbound call support. From product inquiries to complaint resolution, our train ed agents handle customer interactions with professionalism and care.
Learn MoreOutbound Call Center
Reach your customers proactively with our outbound calling solutions. We support lead generation, appointment scheduling, feedback collection, telemarketing, and more — with measurable results.
Learn MoreLive Chat Support
Provide instant, real-time support through our live chat services. Ideal for e-commerce, tech support, and customer engagement, our chat agents are quick, courteous, and solution-oriented.
Learn MoreEmail Support Service
Manage customer queries, order updates, and support requests efficiently with our professional email handling services — ensuring fast, accurate, and personalized responses.
Learn MoreTechnical Support
Our tech support team helps your customers resolve issues with software, devices, or platforms across multiple levels (L1, L2, L3), ensuring minimal downtime and maximum satisfaction.
Learn MoreBack Office Support
Focus on your core business while we manage your non-core processes — including data entry, order processing, billing support, documentation, CRM management, and more.
Learn MoreMulti-Language Support
Serve a global audience with ease. Our multilingual agents help you communicate effectively with customers across different regions and languages.
Learn MoreQuality Assurance & Compliance
All services are monitored for performance and compliance with international standards. We ensure data security, privacy, and consistent quality in every interaction.
Learn MoreOur Key Features
At AMAPASAC, we combine people, process, and technology to deliver world-class customer support solutions. Here are the standout features that make us your trusted BPO partner:
24/7 Customer Support
We provide round-the-clock assistance to ensure your customers are always heard — no matter the time zone.
Multichannel Communication
From voice calls and emails to live chat and social media support — we handle it all seamlessly under one roof.
Skilled & Trained Agents
We tailor our services to meet your unique business needs, whether you’re a startup or an enterprise.
Customizable Solutions
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Industries We Serve
We empower businesses across industries by delivering scalable, efficient, and customer-focused outsourcing solutions. Our team is trained to understand the unique challenges and compliance needs of each industry, providing tailored support that drives growth and customer satisfaction.
Health Care
We provide HIPAA-compliant support for hospitals, clinics, and healthcare providers. Services include patient scheduling, claims processing, insurance verification, medical billing, and 24/7 patient helpline.
- Data Privacy
- Accuracy
- Multilingual Agents
E-Commerce & Retail
Support your customers throughout their shopping journey — from order placements to returns. We offer chat support, order tracking, refund handling, and product inquiries to enhance customer loyalty and drive conversions.
- 24/7 Multichannel Support
- Seasonal Scalability
- Upselling and Cross-Selling
Telecom
Handle large call volumes with ease — we offer technical support, SIM activation, billing assistance, service upgrade requests, and outage handling for telecom companies.
- Fast Respone Times
- Technical Troubleshooting
- Retension Focused Engagement
Banking & Financial Services
Deliver secure and professional customer service for banks, NBFCs, insurance companies, and fintech platforms. Our agents are trained in KYC, loan servicing, customer onboarding, and dispute resolution.
- Complience with Financial Regulations
- Fraud Detection Assistance
- Multilingual Services
Travel & Hospitality
Give your customers a smooth travel experience with 24/7 booking assistance, itinerary management, cancellations, feedback collection, and customer complaint handling.
- Support During Peak Seasons
- Multilingual Travel Advisors
- CRM Integrated Services
Technology & Software
Offer fast and reliable customer and technical support for SaaS, IT services, and product companies. From product onboarding to L1/L2 tech support — we’ve got your users covered.
- SLA Based Resolutions
- Software Troubleshooting
- Product Walkthroughs
Education & E-Learning
Assist students, parents, and educators with admissions support, course inquiries, enrollment assistance, and LMS navigation support. Perfect for ed-tech startups and institutions.
- Student Friendly Agents
- Aadamic Progress Knowledge
- Lead-Followups
Real Estate
Provide end-to-end assistance to property buyers, tenants, and investors. We handle lead qualification, appointment scheduling, follow-ups, documentation help, and post-sale support.
- Real Time CRM Updates
- Geo Targeted Outreach
- Multilingual Communication
Logistics & Transportation
We streamline communication for supply chain and logistics businesses by offering support in shipment tracking, delivery updates, scheduling, and issue resolution.
- Real Time Tracking Support
- API Integration
- Escalation Handling
Frequently Asked Questions
What services does your BPO offer?
We offer a wide range of services including inbound and outbound call support, email and chat support, technical support, back-office processing, lead generation, and multilingual support across various industries.
Which industries do you specialize in?
We serve multiple industries including Healthcare, E-commerce, Banking & Finance, Telecom, Travel & Hospitality, Technology, Education, Real Estate, and Logistics. We also customize our services to meet specific industry needs.
Do you provide 24/7 customer support?
Yes, we offer 24/7 support across all communication channels, including phone, email, and chat — ensuring uninterrupted service for your customers around the clock.
Can you scale up your support team based on demand?
Absolutely. We provide flexible staffing solutions that allow you to scale your team up or down based on campaign size, seasonal traffic, or business needs.
How do you ensure data security and confidentiality?
We follow strict data protection protocols, NDAs, and industry-compliant practices like GDPR, HIPAA, and ISO standards. Your data and your customers’ privacy are our top priority.
Do you support multiple languages?
Yes, we offer multilingual support to help you serve customers in their native language, enhancing satisfaction and retention globally.
Testimonials
We believe in building lasting partnerships through exceptional service and proven results. Here’s what some of our valued clients have to say about their experience with AMAPASAC:
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Saul Goodman
Ceo & Founder
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Sara Wilsson
Designer
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Jena Karlis
Store Owner
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Matt Brandon
Freelancer
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John Larson
Entrepreneur
Contact Us
We’re here to help you grow your business through exceptional customer experiences. Whether you’re looking to outsource your support operations, request a free consultation, or simply have a question — we’re just a message away.
Address
Hyderabad, Telangana, India - 500068
Call Us
+91 8019960674
Email Us
info@amapasac.com